Terms and Conditions

Welcome to Flow Wellness Studio!

Please read these Terms and Conditions carefully before purchasing or using any of our membership options or class packs. By enrolling, you agree to abide by the following terms.

1. Class Booking and Cancellation Policy

All classes must be booked in advance via our online booking system or studio reception.
If you are unable to attend a class, you must cancel at least 12 hours in advance.
Cancellations made less than 12 hours before the class start time will not be eligible for credit reimbursement or rescheduling.
No-shows and late cancellations result in forfeiture of that session.

2. Class Packs

Class packs are pre-paid bundles of sessions that can be used within a specified validity period (outlined at time of purchase).
Class packs are non-refundable and non-transferable.
Unused sessions after the expiration date will be forfeited.
The same cancellation rules (see above) apply to all bookings made using a class pack.

3. Memberships: Unlimited

Memberships include a set number of classes per cycle (depending on the membership level).
Members on the unlimited membership can cancel their membership at any time, provided cancellation is made before the next payment date.
Cancellations made after a payment is processed will apply to the following cycle; no partial refunds will be issued.
Memberships are non-transferable and cannot be shared.

4. Studio Policies

Please arrive at least 5 minutes before your class. Late arrivals may not be admitted for safety reasons.
The studio reserves the right to cancel or reschedule classes or instructors. In such cases, your class credit will be returned.
All participants must complete a waiver form before attending their first class.
Members and class pack holders agree to follow all studio rules, including health and safety guidelines.

5. Changes to Terms

Flow Wellness Studio reserves the right to update these Terms and Conditions at any time. All changes will be communicated via email or our website. Continued use of services after updates constitutes acceptance of the new terms.